free next day delivery on all UK orders over £75
over 2 million successful sales


We just wanted to let you know neodirect.com is operating as business as usual.  

Orders are currently being dispatched within 24 hours every weekday as per usual so you should not experience any delays

Delivery and Distribution

  • Our current distribution is unaffected and we continue to dispatch items as quickly as possible.
  • Based on current government guidelines our warehouse staff are working within a safe distance from one another where possible, they have been provided masks, sanitiser and gloves and are required to stay hygienic through the day. 
  • We are working closely with our couriers to ensure we are able to deliver your goods safely. With immediate effect, we will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. This now forms our proof of delivery process for all deliveries until further notice. Our courier partners are keeping us informed of any delays which may occur due to service centres working at a reduced capacity, we will keep you informed of any updates.

Customer Service

We are still able to answer all of your questions and queries via email. Please allow up to 48 hours for a response to your queries. 

While the situation around us is uncertain we will do our upmost to help you through this difficult period, and make your time spent at home to be a bit more comfortable and enjoyable.

During this time we would like to thank you all for your patience and understanding and hope you stay safe and well.

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