free delivery on all UK orders over £25
free next day delivery on all UK orders over £75
over 2 million successful sales

Delivery & Returns

How much will delivery cost?

standard delivery 

Under £25: £3.99 to all UK mainland addresses and Northern Ireland

Over £25: free to all UK mainland addresses and Northern Ireland

next day delivery

Under £75: £4.99 free to all UK mainland addresses and Northern Ireland

Over £75: free to all UK mainland addresses and Northern Ireland

Isle of Man, Isle of Wight and the Channel Islands locations

£7.99 for all consignments. Next day delivery is not available to these locations.

How long will delivery take?

Standard delivery to UK mainland addresses takes between 3-5 days, excluding weekends and bank holidays

Next day delivery to UK mainland addresses is only available on orders placed before 1pm, excluding weekends and bank holidays

Deliveries to Isle of Wight, Isle of Man and Channel Islands may take longer than UK mainland deliveries.

Zone 1 delivery

zone 1 includes countries

Republic Of Ireland
France
Spain
Germany
Denmark
Netherlands
Portugal
Poland
Belgium
Luxembourg

how much will delivery cost?

£8.99 per consignment

how long will delivery take?

2-5 working days

 

Zone 2 delivery

zone 2 includes countries

Sweden
Finland
Italy
Slovakia
Austria
Hungary
Czech Republic
Lithuania
Slovenia

how much will delivery cost?

£10.99 per consignment

how long will delivery take?

3-6 working days

Zone 3 delivery

zone 3 includes countries

Greece
Bulgaria
Romania
Croatia
Estonia
Latvia

how much will delivery cost?

£16.99 per consignment

how long will delivery take?

4-9 working days

Zone 4 delivery

zone 4 includes countries

Norway
Iceland
Switzerland
Bosnia and Herzegovina
Serbia

how much will delivery cost?

£49.99 per consignment

how long will delivery take?

3-10 working days

How long does it take to dispatch my order?

  • Orders are usually despatched within 24 hours.
  • Once your order has been processed and we have received cleared payment, we will aim to dispatch your item from our warehouse within one working day unless ordered before 1pm on next day delivery. Excludes weekends and bank holidays.

How can I track my order?

  1. We will notify you by email when your order is dispatched
  2. You will then receive an email with tracking details directly from the nominated courier when your item(s) are out for delivery.
  3. To track your order enter the tracking number provided by the courier into the couriers tracking form on their website.
If you require any further delivery details please contact the courier directly or our customer services team, support@neodirect.com

I have ordered multiple items. Will they arrive together?

  • Your items may arrive on different days or from different couriers but you will not be charged any additional delivery fees.
  • Larger items such as furniture may also be delivered separately due to the size of the boxes.

What time will the courier delivery my item?

Our couriers deliver between 8am-9pm, Monday to Friday and on occasion, they may deliver at the weekends. Excluding public holidays.

What if I am not at home to accept delivery?

  • If when the courier arrives there is nobody home, they will leave the item in a safe place and leave a calling card stating where your item was left.
  • If they do not feel there is a safe place they will either leave with a neighbour or they will take the parcel back to the depot. A calling card should be left either way. 
  • If your parcel requires a signature and you are not home to accept delivery, the courier will re-attempt the next working day or may contact you to make alternative delivery arrangements. 

What couriers do you use?

We select the best courier for your delivery based on your location and the size and weight of your purchase. For further information on our couriers please contact us at support@neodirect.com

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging.

If you wish to return an item you must contact us to receive further instruction.

You can contact us by email to arrange a return, support@neodirect.com 

Will I have to pay to return an item?

Yes you will be responsible for paying for return your item(s) unless the goods are faulty.

How long do I have to return an item?

You must return the item(s) within 30 days (from the date of dispatch of the product to you)

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact.

What if the item is damaged or faulty?

All items receive a 12 month guarantee, if your item is faulty and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated to sending the item back.

How long will it take to receive a refund?

We will refund you within 30 days of receiving the returned item.

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