standard delivery
£3.99 to all UK mainland addresses and Northern Ireland
Under £75: £4.99 free to all UK mainland addresses and Northern Ireland
Over £75: free to all UK mainland addresses and Northern Ireland
Isle of Man, Isle of Wight and the Channel Islands locations
£7.99 for all consignments. Next day delivery is not available to these locations.
Standard delivery to UK mainland addresses takes between 3-5 days, excluding weekends and bank holidays. Please bear in mind during this busy period dispatch times may take up to 5 working days from the time you have ordered.
Next day delivery to UK mainland addresses is only available on orders placed before 1pm, excluding weekends and bank holidays
Deliveries to Isle of Wight, Isle of Man and Channel Islands may take longer than UK mainland deliveries.
zone 1 includes countries
Republic Of Ireland
France
Spain
Germany
Denmark
Netherlands
Portugal
Poland
Belgium
Luxembourg
how much will delivery cost?
£8.99 per consignment
how long will delivery take?
2-5 working days
zone 2 includes countries
Sweden
Finland
Italy
Slovakia
Austria
Hungary
Czech Republic
Lithuania
Slovenia
how much will delivery cost?
£10.99 per consignment
how long will delivery take?
3-6 working days
zone 3 includes countries
Greece
Bulgaria
Romania
Croatia
Estonia
Latvia
how much will delivery cost?
£16.99 per consignment
how long will delivery take?
4-9 working days
zone 4 includes countries
Norway
Iceland
Switzerland
Bosnia and Herzegovina
Serbia
how much will delivery cost?
£49.99 per consignment
how long will delivery take?
3-10 working days
Our couriers deliver between 8am-9pm, Monday to Friday and on occasion, they may deliver at the weekends. Excluding public holidays.
We select the best courier for your delivery based on your location and the size and weight of your purchase. For further information on our couriers please contact us at support@neodirect.com
If you change your mind, you can return your product to us within 30 days of it being dispatched, unused and in its original retail packaging.
If you wish to return an item you must contact us to receive further instruction.
You can contact us by email to arrange a return, support@neodirect.com
Yes you will be responsible for paying for return your item(s) unless the goods are faulty.
You must return the item(s) within 30 days (from the date of dispatch of the product to you)
We can only offer a refund if the item is unused and is returned in its original packaging with the seal and labels intact.
All items receive a 12 month guarantee, if your item is faulty and it is not related to misuse we will repair or replace the damaged item and cover the courier costs associated to sending the item back.
We will refund you within 30 days of receiving the returned item.