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Neo Direct
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Free Next Day Delivery on all UK orders over £75
Over 2 million successful sales

Payment & Security

 

 

We are committed to ensuring that your information is secure. Therefore we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All credit card and personal details submitted to this site are secure and with all confidential transactions being encrypted.

Read more on this page about payment methods and security when you order on our website.

Payment methods available

We accept the following payment methods on our website:

  • Credit / Debit card: we accept Visa, MasterCard, American Express. 
  • PayPal: Use your PayPal account to submit payment.

 

Order acceptance

Our website offers information on our products and the ability to place your order of such products. Order acceptance will take place only when we confirm your order via email, unless you cancel your order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. Unless otherwise stated, only one discount/offer can be applied per shopping basket. Most items are in stock and will be dispatched immediately therefore full payment is required at point of sale.

Pricing

Our prices are quoted on our website.

We will from time to time change the prices quoted on our website, but this will not affect contracts that have previously come into force.

All amounts stated in these terms and conditions or on our website are stated inclusive of VAT.

It is possible that prices on the website may be incorrectly quoted; accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.

In addition to the price of the products, you may have to pay a delivery charge, which will be notified to you before the contract of sale comes into force.

 

Non-acceptance/refusal of transactions

We reserve the right not to accept your order or to cancel your order if any of the following apply:

  • We have been unable to process your payment, or a bank or merchant service provider later cancels payment.
  • Payment has been made fraudulently or by illegal means.
  • The goods are unavailable from our stock.
  • The item/s are no longer available from the manufacturer.
  • We have made an error in pricing or product description.
  • We do not supply to your address.

In the event that your payment has been received in part or full for an order, which is subsequently, cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).

 

Security

We are also committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our website is both PCI compliant and SSL Secure.

 

If you have any queries on the security of this site, we would be pleased to answer them. Please contact us at support@neodirect.com.

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